Rental Policies

Travel Restrictions
Travel is limited to a maximum of 260 miles/night averaged over your trip. Travel to Mexico, Black Rock Desert, NV, or the burning man festival is not allowed at any time. Travel into death valley is not allowed May-September.

You should not plan continuous drives longer than 6 hours in a day for a Eurovan or 4 hours in a Vanagon.  These campers are meant for enjoying the ride and taking your time.  There are instances where a longer drive can be accommodated. If you are planning on longer drives please contact us to discuss and to get permission to do so.

Road Restrictions
Sorry, you can’t take it to Burning Man. Playa dust is corrosive to sensitive electrical systems and very difficult to remove. I know, you are picturing this but we are picturing this. If you take a camper to burning man festival you will forfeit your security deposit in full and you agree to purchase the vehicle at the fair market value prior to your trip, due to the potential for future deterioration of the vehicle and its systems.

These are not off-road vehicles. Unimproved roads, closed roads, trails, 4x4 trails and tracks are not permitted at any time.

Due to an very steep grade driving up/down Pike’s Peak is not allowed, nor is any other road that requires downshifting for descent.

Unpaved state and federal forest roads are permitted if they are currently  maintained and well-graded.  Exercise caution and good judgment when traveling on such roads, as the lessor is liable for any major paint, tire, window or other damage.  Driving slowly will help to avoid such damage. Good Judgment.  Bad Judgment.

If a breakdown occurs in any restricted areas, due to driving the vehicle more than is allowed in one day (see travel restrictions), or due to bad judgment, the lessee will be liable for all towing and repair costs, their security deposit will be forfeited and they will not be reimbursed for the remainder of the rental contract.

Drivers
All drivers must possess a driver’s license (valid for the entire rental period) and be present at time of vehicle pickup.  An international driver’s license is recommended for foreign tourists.  At least one driver must be 21 years old.  Only drivers listed on the Rental Contract are allowed to drive.

Reservation Deposit & Payment
A deposit of $250 U.S.D. is required to secure a booking.  The receipt of this deposit does not imply acceptance by the Lessor of the booking.  Only when the booking has been confirmed by the Lessor is the deposit accepted, as the first installment of the total payable.

50% of rental fees are due 30 days in advance of pickup. Full payment is due on day of vehicle pickup, i.e., balance of rental fee and $1000 security deposit. All fees are payable in U.S. Dollars by cash, Cashier’s Check, Travelers Check, MasterCard, Visa, American Express or Discover Card.  Sorry, no personal checks.  THERE WILL BE NO REFUND OF TIME CHARGES FOR LATE PICKUP OR EARLY RETURN

Security Deposit
A $1000 security deposit is required at time of vehicle pick up.  Security deposits are held subject to the terms and conditions of the Rental Agreement and are fully refundable less any damage, loss of equipment, excess cleaning, refueling, excess mileage and any outstanding fees.

Taxes & Fees
All rentals are subject to a $2 per day Colorado Rental Car fee (Colorado Road Safety Program) and a 3% city sales tax. Las Vegas rentals are subject to a 8.15% sales tax. There are no fees for additional drivers.  There are no preparation fees, admin fees, or other hidden costs.

Vehicle pick up and return
Vehicle pick up & return is by the applicant only and is by appointment.  We are available 7 days a week 8am-6pm, every day of the year, except major holidays.  In the event of a travel delay we will work with you to accommodate you as best as possible.  We do offer pickup and drop offs outside of 8am-6pm with prior approval. We provide a comprehensive vehicle orientation prior to each rental, which the primary renter shall sign as evidence of receiving operation instructions.

One Way Rentals
One way rentals are possible for an additional fee that is dependent upon the vehicle drop off / pick up locations.  One way fees are non-refundable at time of booking. We require that you either start or end your trip in Denver, CO.  Please contact us for detailed pricing and options.

Cancellations
All cancellations must be in writing.  There is a fee of $50 for cancellations up to 60 days prior to your reservation.  Cancellations within 31-60 days of your reservation are subject to a $250 cancellation fee.  Cancellations within 30 days of your reservation are subject to 50% of your rental fee or $250, whichever is greater.  Cancellations of any or all nights of a reservations within 30 days of your reservation are subject to 50% of the nightly rate for each night cancelled or $250, whichever is greater.  You will be charged 100% of your rental fee to the payment method on file in the case of a “no show”.  Reservations can be extended at any time for no fee, subject to availability.  In addition to the above policies one way fees are non-refundable at the time of booking.  Cancellations of a bookings in which a one way fee has been waived or discounted will be subject to the original full fee.

Rental / Hire Period
A rental day is defined as a 24hour period.  If you pick up your van at 3pm on your first rental day, then it is due back at 3pm on your last rental day.  Vehicles returned late will be assessed a fee.  We charge $25.00/hour past the rental return time.  Returns more than 2 hours late will be charged an additional ½ night.  Returns after 6pm will be charged an additional night.

Insurance
Option 1:  Provide your own coverage – US and Canadian residents with full auto insurance coverage that covers rentals (liability, comprehensive and collision).  You will need to provide us your insurance information prior to your rental so we can verify the coverage.

Option 2:  Non-US/Canadian residents OR renters who’s insurance coverage does not extend to our vehicles will be subject to an additional rental fee of $5.95/day.  Rocky Mountain Campervans LLC  will provides the minimum statutory liability coverage in the states you will be driving in with a $1000 deductible per occurrence.

Additional Coverages Available:
Supplemental Liability (SLI) – increases liability coverage limits to  $1,000,000 for $15.95/day

Collision Coverage – $75,000 in coverage on vintage campers, $200,000 in coverage on more modern campers. Deductible varies from $500-1500 with vehicle value. Cost is based on rental price and ranges from 7-16% Collision coverage is only available for our renters age 25+.  A driver’s license check will be done to verify coverage at no cost to the renter.  International renters MUST have a international driver’s license to qualify for collision coverage.

SLI + Collision – SLI cost reduced to $10/day + cost of collision coverage

*Insurance provided by credit card companies is generally not valid as they do not cover vans.
*Additional documentation may be required upon request.

Accidents
In the unlikely event of an accident you must call Rocky Mountain Campervans LLC as soon as it is safe to do so.  If you are in an accident with other vehicles, be sure to get the driver’s license and insurance information of everyone involved.  If there is an injury or the vehicle is not drivable you will have to call local authorities to file a report.  If you have an accident you are responsible for your accommodation expenses.  We will work very hard to help you get back to your vacation as soon as possible.

Rocky Mountain Campervans LLC is not liable for accidents caused by adverse weather or wildlife. It is a fact of life here in the Rockies. For that reason, we urge all renters to keep it slow in the snow and keep your eyes open for deer and elk while in the high country. Although it is Colorado law that if you hit and kill an elk with your vehicle you can keep it, we do not allow elk hunting with our vehicles.

Mechanical Problems
Our vehicles are regularly maintained by professional mechanics to ensure their reliability.  However, some of our vans are truly vintage, and from time to time mechanical and other issues may arise. In the event of an issue or if you suspect an issue you must contact us immediately.

Often, problems with these vehicles only require minor fixes and we can get you back on the road without much hassle.  Failure to contact us, and to either keep driving or attempt to fix the vehicle yourself without our approval, or ignoring our instructions for an assessment of the vehicle may result in loss of security deposit and will void any rights to a refund.

We will cover any towing, parts, or labor needed to get you back on the road. We may refund a portion of your rental fees in the event of a lengthy repair.  Rocky Mountain Campervans LLC’s liability is limited to refunding your rental fees for the remainder of your rental contract with us. In the event that we cannot get you back on the road in a timely manner we will get you a replacement vehicle if one is available.  It is our policy to keep a minimum of 2 vehicles off schedule for standard maintenance and to serve as back ups. The replacement vehicle may not be the exact same type of vehicle that you started with.   If a replacement vehicle is not available or if it will require more than 24 hrs after your vehicle has been assessed by an approved technician to either repair or replace your vehicle you will at that point have the option to cancel the remainder of your rental contract for a refund of any time out of the vehicle through the end of the rental contract. At that point the customer will need to make other arrangements for the remainder of their trip at their own expense.

Pets
Pets are welcome with prior approval. A $50 per pet per rental fee is required (max 2).  If there is evidence of an unauthorized pet within the vehicle a minimum fee of $200 will be assessed.

One Way Rentals
One way rentals are possible for an additional fee that is dependent upon the vehicle drop off / pick up locations.  One way fees are non-refundable at time of booking. Please contact us for detailed pricing and options.

Smoking
All of our vehicles are non-smoking.  Please smoke outside the vehicle only.  If there is any evidence of smoking within the vehicle a minimum fee of $500 will be assessed.  We know, there is a lot of hype about smoking in Colorado right now.  If you need more information on that subject we suggest you contact this guy.

Pop Top
If your campervan has a pop top you will be instructed on how to raise and lower your pop top properly.  If upon the return of your vehicle the mattress is not stowed properly or the pop top is not latched properly as clearly demonstrated at vehicle pick up you will be assessed a $15/night fee for each night of your rental contract.  Improperly stowing the bed or improperly latching the pop top causes undue stress to the pop top and its hardware.

Fuel
The fuel tank will be full on pickup and has to be returned full. Always re-fill with “PREMIUM” grade (89 octane in the high country, 91 octane in the low country) fuel. If you return you van with a less than full tank, then refueling will be charged at a rate of $5/gallon and deducted from your security deposit.
A full tank of propane is provided with your hire.  You are not required to return the propane full.

Traffic/Campsite Infringements
Lessee is responsible for all speeding or parking fines, traffic infringements, road toll fines and associated fees or unpaid camping fees/fines during rental term.  As you will be driving a near vintage vehicle and speeding fines are unlikely, we would like to remind you that the left lane is for passing (you won’t spend much time here) and the right lane is for cruising (what v-dubs are made for).  Any fines not paid prior to the due date will be subject to a $50 late fee.

Windscreen And Tire Damage
Windscreen damage is the responsibility of the lessee. Make sure to note prior damage. Damage to tires/wheels and the cost of puncture repairs is the responsibility of the lessee.

Mileage Overage
130 miles are included/night in the rental fees. The mileage is averaged over your entire trip.  For a 10 night trip you have 1300 miles included. You can opt to have double mileage, 260 miles/night, for an additional $25/night OR you can pay for mileage overages by the mile at $0.39/mile.  You don’t have to decide ahead of your trip. We calculate the best option at your return. We allow a maximum of 260 miles/night.  If your trip exceeds 260 miles/night you will be charged $0.39/mile for the entire mileage overage.

Cleaning
When you rent from us we provide you with a neat and clean van and we expect our vans to be returned in a similar condition.  We provide cleaning supplies to maintain your van, please utilize them throughout your rental.  Please remove all trash, sweep the floor, wipe down the stove and counters, wash dishes and empty your gray-water tank upon return of your van.  Failure to do any of these or the need for excessive cleaning will result in additional cleaning/detailing fees.

​For long-term winter rentals we may require occasional removal of magnesium chloride, any cost of which will be fully reimbursed by Rocky Mountain Campervans LLC with receipt submissions.

**Rocky Mountain Campervans LLC reserves the right to alter rates and terms without notice.**

Rental Contract